Shipping Details
COVID19
Due to the current Worldwide Pandemic we have no control over any shipping delays that may occur due to Country border controls and flight cancellations.
We are working overtime to ensure that all orders are made and shipped on time.
Thank you for your understanding.
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Shipping Details
We treat each order as our first, so will make all efforts to get your order delivered as soon as possible.
We use a combination of Australia Post & DHL to offer our customers the fastest, most reliable shipping in the world.
We dispatch 5 days a week, and aim to process all orders within 24hrs.
On weekends & public holidays, orders will be processed next business day.
COVID-19 UPDATE - February 2022
Tomü is currently dispatching as normal.
Please note that shipping delays and slight price rises in shipping are to be expected across many international shipping lines.
Given the situation is changing daily, shipping timeframes can not be guaranteed and our team cannot provide further tracking information past what is offered by the Courier on the tracking page.
AUSTRALIA |
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AUSTRALIA POST - ECONOMY |
3-15 BUSINESS DAYS |
NEW ZEALAND |
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AUSTRALIA POST - ECONOMY |
10-20 BUSINESS DAYS |
NORTH AMERICA - USA & CANADA |
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AUSTRALIA POST - REGULAR AUSTRALIA POST - EXPRESS DHL - EXPRESS |
10-30 BUSINESS DAYS 5-14 BUSINESS DAYS 3-7 BUSINESS DAYS |
UNITED KINGDOM |
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AUSTRALIA POST - REGULAR |
10-30 BUSINESS DAYS |
EU COUNTRIES |
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AUSTRALIA POST - REGULAR AUSTRALIA POST - EXPRESS DHL - EXPRESS |
10-30 BUSINESS DAYS 7-14 BUSINESS DAYS 5-10 BUSINESS DAYS |
ASIAN COUNTRIES |
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AUSTRALIA POST - REGULAR AUSTRALIA POST - EXPRESS DHL - EXPRESS |
10-30 BUSINESS DAYS 5-14 BUSINESS DAYS 3-7 BUSINESS DAYS |
INTERNATIONAL - ALL OTHERS |
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AUSTRALIA POST - REGULAR |
14-30 BUSINESS DAYS |
*Shipping times are an estimate of the time it takes from date of dispatch to final delivery, based on AP and DHL's tracking statistics of 90% of orders over the last 3 months. These times do not factor regional areas of delivery or delays in the postal system or covid. (Please note that shipping delays are out of our control)